Concert Subscription Services Agreement
This Subscription and Services Agreement (the “Agreement”) is entered into and effective by and between you and Concert Cloud, Inc., a Delaware corporation (“Concert,” “we” or “us”). You are agreeing to this Agreement not as an individual but on behalf of your company, then “Customer” or “you” means your company, and you are binding your company to this Agreement. By clicking on the “I agree” (or similar) button that is presented to you at the time of your Order, or by using or accessing the Service, you indicate your agreement to be bound by this Agreement. This Agreement governs your initial purchase of the Service and related Support Services, as well as any future purchases made by you that reference this Agreement. This Agreement includes any Orders, and any other policies and attachments referenced in this Agreement.
1.1 “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the Customer entity signing this Agreement. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
1.2 "Customer Data" means all data or information submitted by or on behalf of Customer to the Service.
1.3 “Order Form” means an ordering document executed by the parties that specifies the Service and certain Professional Services purchased by Customer under this Agreement. Each Order Form shall incorporate this Agreement by reference.
1.4 “Professional Services” means Consulting Services. Professional Services shall not include the Service.
1.5 “Service“ means the online, web-based application set forth in an Order Form and provided by Concert via or other designated websites or IP addresses as communicated to Customer by Concert The Service as defined in this Agreement shall not include the Professional Services.
1.6 “Statement of Work” means a document executed by the parties that describes certain Professional Services purchased by Customer under this Agreement. Each Statement of Work shall incorporate this Agreement by reference.
1.7 “Subscriber” or “Payee” means an individual (i) who is authorized by Customer to use or access the Service and who has been supplied an identification and password by Customer or at Customer’s direction or (ii) whose information is stored on the Service for compensation calculation, reporting or territory optimization purposes. Customer shall purchase a subscription to the Service for each Subscriber (a “Subscription”). A Subscriber may include Customer’s or Customer’s Affiliates’ employees, consultants, representatives and agents.
1.8 “Subscription Term“ means the period identified in the Order Form during which Customer’s Subscribers are authorized to use or access the Service pursuant to the terms set forth in this Agreement, unless earlier terminated as set forth in Section 10.
1.9 “Support Services” means the support services provided by Concert in accordance with Concert’s then-current support policy and as identified on an Order Form. In the event that the level of support is not identified on the Order Form, Customer shall receive a “standard” level of support that is included in the Service.
1.10 “Concert Reference Guide” means the applicable user guide documentation provided by Concert to Customer. For certain Concert products, the Concert Guide is accessible from within the Service.
1.11 “Concert Materials” means any materials that Concert provides to Customer as part of, or in the course of providing, the Service or the Professional Services, including but not limited to the Insights Reports. Customer agrees that Concert Materials are Concert’s Confidential Information, as defined in Section 7 . Customer shall use the Concert Materials only as expressly permitted in this Agreement, or the applicable Order Form or Statement of Work.
2.1 Provision of Service. Concert shall make the Service available to Customer pursuant to this Agreement and all Order Forms during the Subscription Term, solely for Customer’s own internal business purposes. Customer agrees that its purchase of the Service or the Professional Services is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Concert with respect to future functionality or features.
2.2 Additional Subscribers; Add-Ons. Customer may reassign Subscriptions from time to time to new Subscribers who replace former Subscribers who no longer use or need access to the Service or for whom Customer is no longer optimizing territories, or calculating, processing, modeling or storing compensation. Customer, however, may not allow more than one individual Subscriber to use or otherwise share a single Subscription. Unless otherwise specified in the relevant Order Form, Concert shall charge Customer for a full billing month if Customer purchases additional Subscriptions during a Subscription Term (such Subscriptions, “add-ons”) on or before the 20th day of a billing month. For add-ons purchased after the 20th day of a billing month, Concert shall charge Customer commencing on the following month. The rate for add-ons shall be the same as the per-Subscriber rate applicable to Customer’s existing Subscription in effect at the time Customer purchases the add-on.
2.3 Customer Affiliates. Customer Affiliates may purchase and use Subscriber subscriptions and Professional Services subject to the terms of this Agreement by executing Order Forms or Statements of Work hereunder that incorporate by reference the terms of this Agreement, and in each such case, all references in this Agreement to Customer shall be deemed to refer to such Customer Affiliate for purposes of such Order or SOW.
3. Mutual Rights and Responsibilities.
3.1 Concert’s Responsibilities. Concert shall: (i) not use or modify the Customer Data except as otherwise set forth in this Agreement; (ii) use commercially reasonable efforts to maintain the security and integrity of the Service and the Customer Data; (iii) provide Support Services to Customer in accordance with its then-current support policies; (iv) comply with all applicable laws in providing the Service and Professional Services; and (v) use commercially reasonable efforts to make the Service available in accordance with its Service Levels. Concert reserves the right to update its support policies and its Service Levels at any time in its sole discretion provided that any updates shall not materially diminish the level of support provided to Customer during the Term in which Concert updates such policies or Service Levels. Concert will provide notices directed to its customer base generally by means of a general notice on the Service, or by electronic mail to Customer’s administrator e-mail address on record in Concert’s account information.
3.2 Customer’s Responsibilities. Customer is responsible for all activity that occurs in its Subscriber accounts and for its Subscribers’ compliance with this Agreement. Customer shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of all Customer Data; (ii) prevent unauthorized access to, or use of, the Service, and notify Concert promptly of any such unauthorized access or use; (iii) comply with all applicable laws in using the Service; and (iv) Customer shall not provide Concert with any Customer Data that is personally identifying information subject to specialized security regimes, including without limitation the Health Insurance Portability and Accountability Act (“HIPAA”), the standards promulgated by the PCI Security Standards Council (“PCI”), and the requirements promulgated by IRS Publication 1075 related to Federal Tax Information data ("FTI"). Concert is not a “Business Associate” under HIPAA, and Customer shall not provide any protected health information to Concert Customer acknowledges that social security numbers, government identification numbers, credit card data, and similarly sensitive information are not required for use of the Service and Customer agrees not to provide Concert with any such information.
4. Fees and Payment.
4.1 Fees. Customer shall pay all fees specified in all Order Forms and Statements of Work executed by the parties hereunder. Except as otherwise specified herein or in any Order Form or Statement of Work, all fees are quoted and payable in United States dollars, payment obligations are non-cancelable, and fees paid are non-refundable. Fees for the Service are based on Subscriptions purchased and not actual usage. The number of Subscriptions purchased cannot be decreased during a Subscription Term. Concert reserves the right to increase subscription fees year over year, as indicated in the applicable Order Form.
4.2 Invoicing and Payment. Except as otherwise specified in an Order Form or Statement of Work, all fees and charges under this Agreement will be invoiced in advance and are due net thirty (30) days from the invoice date. Customer agrees to accept invoices via email at the billing contact email address specified in the applicable Order Form, as may be updated by Customer upon written notice. Invoices shall be emailed on the day of the date of invoice. In the event that the email date is later, such later date shall apply. Customers located outside of the U.S. shall submit payment to Concert via wire transfer. Customer is responsible for providing complete and accurate billing address and contact information to Concert If Customer believes a particular invoice is incorrect, Customer must contact Concert in writing within sixty (60) days of such invoice date to be eligible to receive an adjustment or credit.
4.3 Overdue Payments. Any payment not received by Concert by the due date and not subject to a reasonable and good faith dispute may accrue, at Concert’s option, late charges at the lesser of 1.0% of the outstanding balance per month, or the maximum rate permitted by law, from the date such payment was due until the date paid.
4.4 Suspension of Service. If Customer's account is thirty (30) days or more overdue (except for charges then under reasonable and good faith dispute), then, following five (5) business days’ written notice and opportunity to cure (which notice may be provided via email), in addition to any of its other rights or remedies, Concert reserves the right to suspend Customer’s access to the Service until such amounts are paid in full.
4.5 Taxes. Unless otherwise stated, Concert’s fees do not include any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with its purchases hereunder, excluding taxes based on Concert’s net income or property. If Concert has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Concert with a valid tax exemption certificate authorized by the appropriate taxing authority.
5. Proprietary Rights.
5.1 Access to Service. In exchange for payment of the fees listed on the Order Form, and subject to the terms of this Agreement and any applicable Order Form and/or SOW, Concert grants Customer (a) a nonexclusive, royalty-free, nontransferable right, solely during the Subscription Term (i) to access and use the Service solely for Customer’s internal business purposes and (ii) to use the Concert Materials solely in conjunction with Customer’s authorized use of the Service, and (b) a nonexclusive, royalty free, perpetual license to copy and use the Insights Reports, without modification, solely for Customer’s internal business purposes. Customer shall not alter or remove, or permit any third party to alter or remove, any proprietary trademark or copyright markings incorporated in, marked on or affixed to any Concert Materials.
5.2 Reservation of Rights. Except for the limited rights expressly granted to Customer hereunder, Concert reserves all rights, title and interest in and to the Service, the underlying software, the Concert Materials, and the Professional Services, including all related intellectual property rights inherent therein. No rights are granted to Customer hereunder other than as expressly set forth in this Agreement.
5.3 Restrictions. Customer shall not (i) modify, copy, display, republish or create derivative works based on the Service or the underlying software; (ii) modify, copy or create derivative works of the Concert Materials, except Customer may copy the Insights Reports as expressly permitted in 5.1(b) above; (iii) frame, scrape, link to or mirror any content forming part of the Service, other than on Customer's own intranets or otherwise for its own internal business purposes; (iv) reverse engineer the Service or the underlying software; (v) access the Service in order to build a competitive product or service, or copy any ideas, features, functions or graphics of the Service; (vi) license, sublicense, sell, resell, rent, lease, transfer, assign (except as permitted in 11.6), distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than to Subscribers or as otherwise contemplated by this Agreement; (vii) use the Service to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (viii) use the Service to send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third-party privacy rights; (ix) upload to the Service or use the Service to send or store viruses, worms, time bombs, Trojan horses or other harmful or malicious code, files, scripts, agents or programs; (x) interfere with or disrupt the integrity or performance of the Service or the data contained therein; (xi) attempt to gain unauthorized access to the Service or its related systems or networks; or (xii) conduct any platform or system level testing of the Service.
5.4 Customer Data. As between Concert and Customer, Customer retains ownership of all rights, title and interest in and to all Customer Data. Customer Data is deemed the Confidential Information of Customer under this Agreement. Customer grants Concert a nonexclusive, worldwide, royalty-free, license to reproduce, display, adapt, modify, transmit, distribute, and otherwise use such Customer Data as necessary or reasonable to provide the Service and to use the Customer Data in anonymized and aggregated form for generating “Benchmarking Statistics” relating to industry trends, provided that the anonymized data does not include information that identifies or provides a reasonable basis to identify a company or an individual, where, without limitation, the following identifiers have been removed: company names and the names of individuals, addresses, phone numbers, e-mail address(es) and any other information which could reasonably be anticipated to identify, when taken in the aggregate, a specific company, organization or individual.
5.5 Intellectual Property Rights Definition. "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
5.6 Intellectual Property Rights Ownership, Use. Concert alone (and its suppliers, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to all of Concert’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) (hereafter, “Concert Technology”) made available to Customer by Concert in providing the Service and the Concert Technology, and Customer hereby assigns to Concert any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer relating to the Service or the Concert Technology. Concert may use such submissions as it deems appropriate in its sole discretion. This Agreement is not a sale and does not convey to Customer any rights of ownership in or related to the Service, the Concert Technology or the Intellectual Property Rights owned by Concert and its suppliers. The Concert name, the Concert logo, and the product names associated with the Service are trademarks of Concert or its suppliers, and unless expressly granted herein, no right or license is granted to use them. Customer will not accrue any residual rights to the Concert technology or the Service, including any rights to the Intellectual Property Rights in connection therewith.
5.7 Suggestions. Concert shall have a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Service any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or its Subscribers relating to the features, functionality or operation of the Service, or the Professional Services.
6. Data Protection
a. Definitions and Interpretation
I. “Customer Personal Data” means any Personal Data in respect of which Customer is a data controller or another entity’s data processor that is processed by Concert as a data processor or subprocessor, respectively, in connection with its performance of the Services.
II. “Personal Data” means any data concerning individuals located in the European Economic Area (the “EEA”) falling within the definition of “personal data” under Directive 95/46/EC of the European Parliament and of the Council (the “Directive”) or any replacement legislation, as applicable, including the General Data Protection Regulation 2016/679 (the “GDPR”) and the Member State implementations of the GDPR (collectively, “EU Data Protection Laws”).
III. Terms defined in the EU Data Protection Laws including, but not limited to, “controller” and “processor,” shall have the same meaning when used, unless otherwise defined, herein.
b. Nature of the Processing
I. Subject Matter. The subject matter of Personal Data processing by Concert is the provision of the Services to the Customers of Concert
II. Duration. Concert will process Personal Data during the Subscription Term and up to sixty (60) days after the expiration of the Subscription Term pursuant to Section 7(c) above.
III. Nature and Purpose. Processing is done to provide the Services to Customer and communicate with Customer in relation to the Services.
IV. Data Categories. Concert shall process Personal Data entered into the Services by Customer, as well as Personal Data provided by Customer personnel interacting with Concert
V. Data Subjects. Processing concerns Customer’s personnel using the Services or otherwise involved in their procurement or use by Customer and third-party data subjects whose Personal Data is included in the Customer Content.
c. Processor Obligations
I. Customer and Concert acknowledge and agree that Customer is the controller of Customer Personal Data and Concert is the processor of Customer Personal Data pursuant to the Agreement. In certain instances, Customer may be the processor of Customer Personal Data, in which case Concert is appointed as a subprocessor of such Customer Personal Data pursuant to the Agreement. Whether Concert is serving as a processor or subprocessor, Concert’s obligations shall remain pursuant to this Agreement, which align with Concert’s obligations as a processor pursuant to EU Data Protection Laws.
II. Concert shall only use, disclose, or otherwise process Customer Personal Data (including transfers to third countries from the EEA), on behalf of and in accordance with Customer’s documented instructions, unless otherwise required under applicable law.
III. Customer hereby authorizes Concert to transfer Customer Personal Data to the United States for provision of the Services and performance under this Agreement, provided that (1) Concert is self-certified to the E.U.-U.S. Privacy Shield with respect to Customer Personal Data; or (2) Concert and Customer have entered into Commission Decision C(2010)593 Standard Contractual Clauses (Processors) (“Model Clauses”) with respect to Customer Personal Data, as applicable.
IV. Concert shall ensure that its personnel authorized to process Customer Personal Data are subject to a duty of confidentiality by contract or are under an appropriate statutory obligation of confidentiality with respect to Customer Personal Data.
V. Concert shall implement appropriate technical and organizational measures with respect to the Customer Personal Data, after taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of data subjects, for the purpose of ensuring a level of security appropriate to the risk.
VI. Upon becoming aware of an accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access, or use of Customer Personal Data (each, a “Security Incident”), Concert shall notify Customer without undue delay. Concert shall further assist Customer in fulfilling its personal data breach notification obligations under the GDPR, taking into account the nature of the processing and the information available to the Concert.
VII. Customer hereby consents to Concert’s use of the third parties described in the Concert Subprocessor List in Appendix A at www.Concert.com/subprocessor , as such list may be updated from time to time (“Downstream Subprocessors”) to process Customer Personal Data pursuant to the Agreement. Customer may opt-in to receiving notifications regarding new Downstream Subprocessors during the term of the Agreement by written notice to Privacy@concert.com. If Customer reasonably objects in writing to a new or replacement Downstream Subprocessor within seven (7) calendar days after receipt of such notice, and the parties cannot resolve Customer’s reasonable objection within fourteen (14) calendar days after receipt of such objection, then Customer may terminate the Services impacted by the new or replacement Downstream Subprocessor on written notice to Concert without penalty and receive a pro-rata refund of any fees paid in advance.
VIII. Notwithstanding the foregoing, Concert may replace or add a Downstream Subprocessor without prior notice to Customer if, in its sole discretion, such action is necessary to prevent or mitigate risk to the Services, Personal Data, technology infrastructure, or Customers. Concert shall notify Customer of the replacement or additional Downstream Subprocessor as soon as possible, and Customer shall retain the right to object to such Downstream Subprocessor as described in (vii) above upon receipt of such notice.
IX. Concert shall enter into written contracts with its Downstream Subprocessors that include data protection obligations that are at least as strict as the standard set forth in this Agreement and shall remain liable for any breach by Downstream Subprocessor under this Agreement as if it were a breach by Concert.
X. Taking into account the nature of the processing, and to the extent Customer cannot fulfill such obligations directly via the Services, Concert shall provide commercially reasonable assistance, including through appropriate technical or organizational measures, insofar as this is possible, to Customer to fulfill its obligations to respond to data subject rights requests, specifically the right to access, rectification, erasure, restriction, objection, or portability, as applicable under the GDPR. If Concert receives a request directly from a data subject it will notify Customer of the request (including all relevant details provided by data subject) and await Customer’s instructions.
XI. Concert shall notify Customer without undue delay if a supervisory authority or law enforcement authority makes any inquiry or request for disclosure of Customer Personal Data.
XII. Concert shall provide Customer with reasonable assistance should Customer conduct a data protection impact assessment regarding the Services, including providing information reasonably necessary for Customer’s prior consultation with a supervisory authority regarding such data protection impact assessment.
XIII. Concert shall make available to Customer all information necessary to demonstrate compliance with the obligations laid down in this Agreement and, at Customer’s expense, allow for and contribute to audits, including inspections, conducted by the Customer or an independent third-party auditor mandated by the Customer. Concert shall inform Customer immediately if, in its opinion, a Customer instruction infringes the GDPR or other EU or Member State data protection provision.
XIV. Upon termination or expiration of this Agreement, Concert shall, in accordance with the terms of this Agreement, delete or return to Customer all relevant Customer Personal Data (and delete all copies) in Concert’s possession, save to the extent that Concert is required under any applicable law to retain some or all Customer Personal Data. In such event, Concert shall extend the protections of this Agreement to such Customer Personal Data and limit processing of such Customer Personal Data to only those purposes required by applicable law, for so long as Concert maintains the Customer Personal Data.
7.1 Definition of Confidential Information. As used herein, "Confidential Information" means all confidential and proprietary information of a party ("Disclosing Party") disclosed to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information or the circumstances of disclosure, including (a) the terms and conditions of this Agreement (including pricing and other terms reflected in all Order Forms and Statements of Work hereunder), (b) the Customer Data, (c) a Party’s proprietary technology or computer software in all versions and forms of expression and the Service, whether or not the same has been patented or the copyright thereto registered, is the subject of a pending patent or registration application, or forms the basis for a patentable invention (collectively the "Proprietary Technology"), (d) the Concert Materials, Concert’s security information and reports, and (e) each party’s respective business and marketing plans, technology and technical information, product designs, and business processes. The obligations in this Section 6 shall not apply to any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party and without an obligation of confidentiality; (iii) was independently developed by the Receiving Party without the use of or reference to the Confidential Information of the Disclosing Party; or (iv) is lawfully received from a third party without breach of any obligation owed to the Disclosing Party and without an obligation of confidentiality.
7.2 Confidentiality. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party's prior written permission. Either party may disclose Confidential Information to its personnel and its auditors who are subject to confidentiality obligations comparable in scope to those herein, which are in no event less than a reasonable standard of care.
7.3 Protection. Receiving Party will use at least the same level of care to prevent unauthorized use of the Confidential Information as it uses for its own confidential and proprietary information of like kind, but in no event less than a reasonable standard of care.
7.4 Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure, to the extent legally permitted, and reasonable assistance, at Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.
7.5 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.
8. Warranties and Disclaimers.
8.1 Warranties. Each party represents and warrants that it has the legal power and authority to enter into this Agreement. Concert warrants that: (i) it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof; (ii) the Service will perform materially in accordance with the applicable Concert Reference Guide under normal use and circumstances; (iii) it will perform all Professional Services in a professional and workmanlike manner; and (iv) it owns or otherwise has sufficient rights in the Service to grant to Customer the rights to use the Service granted herein. Customer warrants that: (a) it owns or otherwise has sufficient rights in the Customer Data to grant to Concert the rights to use the Customer Data granted herein; and (b) it has not falsely identified itself nor provided any false information to gain access to the Service.
8.2 Remedies. Customer’s exclusive remedy and Concert’s entire liability for a breach of the warranties set forth in Section 8.1 above shall be as follows: (i) for a breach of the warranties set forth in Section 8.1(i) and 8.1(ii), Concert shall correct any material reproducible impairments to the features and functionality in the Service so that it materially conforms to this warranty, and if Concert is unable to provide such Service as warranted within a commercially reasonable time following receipt of written notice of breach, Customer shall be entitled to terminate the applicable Order Form and receive a refund of any prepaid, unused fees applicable to the remaining portion of the Subscription Term following the effective date of termination; (ii) for a breach of the warranty set forth in Section 8.1(iii), Concert shall re-perform the applicable Professional Services. If Concert determines that it is unable to perform such Professional Services as warranted within a commercially reasonable time following receipt of written notice of breach, Customer shall be entitled to terminate the applicable SOW and recover the fees paid for the nonconforming Professional Services, provided that Customer discontinues all use of any Concert Materials delivered under the applicable SOW and certifies that it has done such and has destroyed all copies in Customer control; and (iii) for a breach of the warranty set forth in Section 8.1(iv), Concert will provide the indemnification described in Section 9.1 below.
8.3 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, CUSTOMER UNDERSTANDS AND AGREES THAT THE SERVICE AND CONTENT ARE PROVIDED "AS IS" AND CONCERT, ITS AFFILIATES, SUPPLIERS, RESELLERS, AND ITS LICENSORS MAKE NO WARRANTIES OF ANY KIND WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT (A) THE SERVICE DOES NOT CONSTITUTE THE PROVISION OF LEGAL ADVICE OR SERVICES IN ANY MANNER; (B) THE SERVICE DOES NOT ENSURE CUSTOMER’S COMPLIANCE WITH ALL APPLICABLE LABOR OR EMPLOYMENT LAWS; AND (C) CUSTOMER IS SOLELY RESPONSIBLE FOR ITS COMPLIANCE WITH ALL APPLICABLE LAWS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST. CUSTOMER MAY HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
9.1 Indemnification by Concert Provided that Customer complies with the procedures set forth in this Section 9.1, Concert shall defend Customer, at Concert’s expense, against any claims, demands, suits or proceedings (“Claims”) made or brought against Customer by a third party alleging that the use of the Service as contemplated hereunder directly infringes a U.S. patent, copyright, or trademark of a third party or misappropriates such third party’s trade secrets. Further, Concert shall indemnify and hold Customer harmless against all reasonable costs (including reasonable attorneys' fees) finally awarded against Customer by a court of competent jurisdiction or an arbitrator, or agreed to in a written settlement agreement signed by Concert, in connection with such Claims. Promptly upon receiving notice of a Claim, Customer shall (a) give Concert prompt written notice of the Claim; (b) give Concert sole control of the defense and settlement of the Claim (provided that Concert may not settle or defend any claim unless it unconditionally releases Customer of all liability); and (c) provide to Concert, at Concert’s cost, all reasonable assistance in the defense or settlement of such Claim. Concert’s indemnification obligation shall be offset to the extent its ability to defend or settle a claim is jeopardized by Customer’s failure to comply with the preceding sentence. Concert shall have no indemnification obligation for infringement claims arising from the combination of the Service with any services, hardware, data or business processes not provided by Concert or use of the Service by Customer other than in accordance with this Agreement or the applicable Concert Reference Guide.
If the Service is held or likely to be held infringing, Concert shall have the option, at its expense to (i) replace or modify the Service as appropriate, (ii) obtain a license for Customer to continue using the Service, (iii) replace the Service with a functionally equivalent service; or (iv) terminate the applicable Service and refund any prepaid, unused fees applicable to the remaining portion of the Subscription Term of the applicable Service following the effective date of termination. This Section 9.1 states Concert’s entire liability and Customer's exclusive remedy for any claim of intellectual property infringement.
9.2 Indemnification by Customer. Subject to this Agreement, Customer shall defend Concert, at Customer’s expense, against any Claims made or brought against Concert by a third party alleging that the Customer Data, or Customer’s use of the Service in violation of this Agreement, infringes or otherwise violates a third party’s property, privacy or other rights. Further, Customer shall indemnify and hold Concert harmless against all costs (including reasonable attorneys’ fees) finally awarded against Concert by a court of competent jurisdiction or an arbitrator, or agreed to in a written settlement agreement signed by Customer, in connection with such Claims. Promptly upon receiving notice of a Claim, Concert shall (a) give Customer prompt written notice of the Claim; (b) give Customer sole control of the defense and settlement of the Claim (provided that Customer may not settle or defend any Claim unless it unconditionally releases Concert of all liability); and (c) provide to Customer, at Customer’s cost, all reasonable assistance in the defense or settlement of such Claim. Customer’s indemnification obligation shall be offset to the extent its ability to defend or settle a claim is jeopardized by Concert’s failure to comply with the preceding sentence.
10. Limitation of Liability.
10.1 Limitation of Liability. EXCEPT FOR CUSTOMER’S BREACH OF SECTION 5.3, OR EITHER PARTY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTIONS 9.1 AND 9.2 ABOVE, IN NO EVENT SHALL EITHER PARTY'S OR ITS LICENSORS’ AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNTS ACTUALLY PAID BY AND DUE FROM CUSTOMER UNDER THE APPLICABLE ORDER OR SOW IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. WITH RESPECT TO EITHER PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS IN SECTION 7, IN NO EVENT SHALL EITHER PARTY'S OR ITS LICENSORS’ AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND DUE FROM CUSTOMER UNDER THE APPLICABLE ORDER OR SOW IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
10.2 Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY OR ITS LICENSORS FOR ANY LOST PROFITS OR FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OR INACCURACY OF DATA, LOSS OF PROFITS OR REVENUE, BUSINESS INTERRUPTION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, HOWEVER ARISING AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Term and Termination.
11.1 Term of Agreement. This Agreement commences on the Effective Date and continues until all Subscriptions granted in accordance with this Agreement have expired or been terminated.
11.2 Term of Subscriptions. Subscriptions commence on the start date specified in the relevant Order Form and continue for the Subscription Term specified therein. Subscriptions will automatically renew for a period equal to the previous Subscription Term upon the expiration of the initial Subscription Term or any renewal Subscription Term unless either party gives the other notice of non-renewal at least thirty (30) days prior to the expiration of the relevant Subscription Term. Except as otherwise provided in an Order Form, renewal fees will be equal to the then-current number of Subscriptions Customer has purchased multiplied by Concert’s then-current Subscriber fee in effect at the time of renewal. Concert reserves the right to increase the fees for the Service at the anniversary date of the commencement of each Subscription Term.
11.3 Termination for Cause. A party may terminate this Agreement, an Order Form or a Statement of Work for cause: (i) if the other party is in material breach under this Agreement and fails to cure such breach within thirty (30) days of receipt of written notice of such material breach from the non-breaching party; or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors and such proceeding is not favorably resolved within sixty (60) days. This Agreement constitutes an executory contract in accordance with Section 365 of the U.S. Bankruptcy Code. If Customer files or has filed against it by a third party any petition under the U.S. Bankruptcy Code, Customer must either assume or reject this Agreement. Upon an assumption, Customer shall comply with 11 U.S.C. § 365(b)(1); upon a rejection, all of Customer’s rights hereunder will terminate. Upon any termination for cause by Customer, Concert shall refund to Customer any prepaid, unused fees applicable to the remaining portion of the Subscription Term following the effective date of termination. Upon any termination for cause by Concert, Customer’s right to access or use Customer Data in the Service immediately ceases.
11.4 Outstanding Fees. Termination shall not relieve Customer of its obligation to pay any fees accrued or payable to Concert relating to the Service or the Professional Services prior to the effective date of termination, and Customer shall immediately pay to Concert all such fees upon the effective date of termination.
11.5 Return of Customer Data. Upon request by Customer made within thirty (30) days after the effective date of termination, Concert will make available to Customer for download a file of Customer Data in comma separated value (.csv) format. After such 30-day period, Concert shall have no obligation to maintain or provide any Customer Data and shall thereafter, unless legally prohibited, be entitled to delete all Customer Data in its systems or otherwise in its possession or under its control. Upon Customer’s written request and subject to Customer’s payment of applicable fees at Concert’s then prevailing professional services rates, Concert will download Customer Data for Customer.
11.6 Surviving Provisions. The following provisions shall survive any termination or expiration of this Agreement: Sections 1, 4.1, 4.2, 4.3, 4.5, 5.2, 5.3, 5.4, 5.5, 5.6, 7, 8.2, 8.3, 9, 10, 11.4, 11.5, 11.6, and 12.
12. General Provisions.
12.1 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
12.2 Notices. Except as specified in Section 3.1, all notices required to be sent hereunder shall be in writing and shall be deemed to have been given upon (i) the date it was delivered by courier, or (ii) if sent by certified mail return receipt requested, on the date received, in each case addressed to the addresses set forth above and, if to Concert, to the attention of General Counsel, and, if to Customer, to the attention of the signatory of this Agreement, or to such other address or individual as the parties may specify from time to time by written notice to the other party.
12.3 Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
12.4 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in full force and effect.
12.5 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms and Statements of Work), without the consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
12.6 Governing Law. This Agreement and any disputes arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to its conflicts of laws rules, the United Nations Convention on the International Sale of Goods, or the Uniform Computer Information Transactions Act.
12.7 Venue; Waiver of Jury Trial. The state and Federal courts located in the state of New York shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party hereby consents to the exclusive jurisdiction of such courts and waives any objection it might otherwise have to venue, personal jurisdiction, inconvenience of forum, and any similar or related doctrine. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
12.8 Force Majeure. Neither party shall be liable for delay or non-performance of its obligations hereunder (or part thereof) if the cause of delay or non-performance is an event which is unforeseeable, beyond the control of the party affected, and cannot be remedied by the exercise of reasonable diligence, including without limitation acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes, computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems not within Concert’s possession or reasonable control, and denial of service attacks (each a “Force Majeure Event”). The party affected shall be relieved from its obligations (or part thereof) as long as the Force Majeure Event lasts and hinders the performance of said obligations (or part thereof), it being understood that a Force Majeure Event shall not excuse any obligation of Customer to pay invoices due in accordance with the provisions hereof. The party affected shall promptly notify the other party and make reasonable efforts to mitigate the effects of the Force Majeure Event with reasonable dispatch. Either party may terminate this Agreement in the event the Force Majeure Event continues for more than forty-five (45) days.
12.9 Publicity. Either party may reference the name and logo of the other party in lists of customers or vendors. Either party may issue press releases relating to this Agreement with the other party’s prior written consent.
12.10 Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms and Statements of Work, constitutes the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. The parties are not relying and have not relied on any representations or warranties whatsoever regarding the subject matter of this agreement, express or implied, except for the representations and warranties set forth in this Agreement. This Agreement may not be modified or amended by you without Concert’s written agreement (which may be withheld in Concert’s complete discretion without any requirement to provide any explanation). To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form or Statement of Work, the terms of such exhibit, addendum, Order Form or Statement of Work shall prevail. No terms or conditions set forth on any purchase order, preprinted form or document shall add to or vary the terms and conditions of this Agreement, and all such terms or conditions shall be null and void.
12.11 Modifications to this Agreement. Concert reserves the right to modify the terms and conditions of this Agreement, including any referenced policies and other documents, effective upon the commencement of any renewal term. If Concert modifies the Agreement during your Subscription Term, the modified version will be effective upon your next renewal of the Subscription Term. In this case, if you object to the updated Agreement, as your exclusive remedy, you may choose not to renew, including cancelling any terms set to auto-renew. You may be required to click through the updated Agreement to show your acceptance. If you do not agree to the updated Agreement after it becomes effective, you will no longer have a right to use the Service. For the avoidance of doubt, any Order Form or Statement of Work is subject to the version of the Agreement in effect at the time of such Order Form or Statement of Work.
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